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WHERE NUTRITIOUS MEETS DELICIOUS
Local Pick Up
We offer free local pick up from our Silverdale bakery. You can select this option at Checkout. Usually available next day (sometimes same day) ... just wait for our confirmation to let you know it's ready. Questions? Just call / text Vikki on 027 215 2020.
Fresh Bread & Perishable Items
We normally bake and send fresh bakery/perishable online orders on Tuesdays and Wednesdays.
We prepare, bake and dispatch them in the order received. Sourdough needs extra love (time!) to do its natural fermentation so it always pays to order as early as possible :)
We generally don't send fresh items to out-of-town addresses on a Thursday, in case they end up sitting in a courier depot all weekend. But if you want us to send your order anyway, you can add that instruction into the comments at checkout.
Please be aware that although we use NZ Post's overnight service, we cannot guarantee their delivery timeframes.
We don't deliver fresh items to the South Island, due to the time in transit. NZ Post does provide an "overnight, airfreight" service, at extra cost. Please send us a text if you would like a quote for that, before placing your order.
If you have any questions, we're only a call or text away
Vikki - 027 215 2020
Non-Perishable Items
Shelf-stable orders (provided there are no perishables included) are sent Mon-Fri.
Allow 2-3 business days and costs as specified at checkout.
Delivery Regions
We deliver NZ-wide, except for OMGoodness bread & premixes. Our OMG delivery area is from the Auckland regional boundary in the South, to the top of the North Island. Our OMG sister-bakery in Hastings covers everywhere South of this.
Other than OMG, our standard delivery covers regions within the North Island & South Island of New Zealand.
Unless your Rural Delivery receiver is set up for this, we are unable to deliver to PO Box addresses. If you require Rural Delivery (non-perishable items only), please just drop us a message on Chat, or call / text Vikki on 027 215 2020 and we'll work out the best rate for you.
We usually ship via NZ Post throughout New Zealand.
Our standard delivery cost excludes outer NZ Islands + Pacific Islands.
Courier Status Updates
Couriers sometimes come under pressure, which can cause delays that may impact your order. We'll do our best to let you know of any significant delays prior to sending your order.
Please be aware that we cannot guarantee courier delivery timeframes. So we won't accept liability for late delivery or negligence caused by the courier company. However we do value your feedback and will always try to assist in following up any issues with the courier company.
Delivery timeframes
We work hard to meet the timeframes above. During especially busy times, we may have to bake a fresh batch to meet your order. If this happens, we will contact you personally to let you know.
We will send you an email confirmation for your order once received. If you do not receive an email confirmation, please check your spam or junk mailbox
Expected courier delivery times for orders, after they leave our premises are:
Once we dispatch your order we will send you a further email confirmation, with the tracking number.
Ordering from outside NZ?
Send us an email at hello@wise-foods.co.nz to let us know what you'd like to order and where you'd like it delivered to. We'll work out the best way to send your order and let you know what delivery will cost.
Made a mistake?
If you’ve made a mistake when entering your shipping details, quickly send us an email at hello@wise-foods.co.nz and we will do our best to correct it in time.
Thanks so much for choosing to shop with us.
